4 Jobs in Orleans, LA
Tandem Hospitality Group is Hiring a FRONT DESK AGENT Near Orleans, LA
The Front Desk Agent is responsible for providing quality guest services that include registration and check-out, PBX operations, mail and message service. The Front Desk Agent must be accurate with daily accounting procedures. Essential hospitality standards must be used at all times: eye contact, smile, speak first, engage in polite conversation, use the guest surname.
· Consistently provide high level of customer service
· Conduct pre-assignment of hotel rooms, which includes VIPS, repeat guests, all packages, and any special requests
· Check in and out hotel guests in a confident, professional and friendly manner
· Answer all phone calls promptly and knowledgeably, always ensuring complete and accurate information
· Complete all items on appropriate checklist by end of shift
· Follow established key control policy
· Ensure proper credit policies are followed and verify credit limit report
· Submit all lost & found articles accompanied by a completed lost & found report
· Knowledgeable of immediate area, services, attractions, and events and assist with Concierge services
· Knowledgeable of fire and emergency procedures
· Open, secure, and balance out daily shift bank which involves counting and verifying cash, check, and credit card transactions occurring while on duty
· Monitor room availability throughout the day
· Review daily the selling status of the hotel using yield management system
· Performs all other duties as directed by immediate supervisor
· Contact with other departments to ensure that hotel services are coordinated to provide the best in guest satisfaction
JOB QUALIFICATIONS:
· High school diploma or equivalent; and six months to one-year related experience and/or training
· Ability to read, analyze, and interpret procedure manuals
· Ability to solve practical problems and to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
· Ability to operate the Property Management System, capture email, and use the PBX system. Must always be accountable for balancing the daily shift bank and maintain organization and demonstrate quality service
· While performing the duties of this job, the employee is regularly required to stand, walk, and communicate
· The employee must occasionally lift and/or move up to 25 pounds.
Job Summary
Full Time
$27k-36k (estimate)
01/26/2024
06/18/2024
tandemhospitality.com
<25
The job skills required for FRONT DESK AGENT include Customer Service, Guest Service, Credit Card, Accounting, Property Management Systems, etc. Having related job skills and expertise will give you an advantage when applying to be a FRONT DESK AGENT. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by FRONT DESK AGENT. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for FRONT DESK AGENT positions, which can be used as a reference in future career path planning. As a FRONT DESK AGENT, it can be promoted into senior positions as a Front Desk Clerk, Sr. that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary FRONT DESK AGENT. You can explore the career advancement for a FRONT DESK AGENT below and select your interested title to get hiring information.
If you are interested in becoming a Front Desk Agent, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Front Desk Agent for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Front Desk Agent job description and responsibilities
When guests are ready to depart, the front desk agent generates their final bills and checks them out.
12/11/2021: Atlanta, GA
A Front Desk Agent ensures customers receive the best service possible from the property.
02/10/2022: Fayetteville, AR
Some front desk agents served a hotel associate apprenticeship.
01/05/2022: Albany, GA
The front desk agent can check different guest queries, they can check different problems and various complaints.
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The front desk agent can also post charges towards a guest account.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Front Desk Agent jobs
Check for sold-out dates before promising availability.
12/09/2021: Johnstown, PA
Desk Clerks typically study at similar levels compared with Front Desk Agents.
02/05/2022: Portland, ME
Make checklists and to-do lists.
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Seek Out Hospitality Skills Training Opportunities.
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Finally, Add A Summary Or Objective Statement.
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Step 3: View the best colleges and universities for Front Desk Agent.
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